Viewing entries tagged with 'Auditing'
10 MISTAKES SMALL BUSINESSES MAKE WHEN STARTING THEIR SUSTAINABILITY JOURNEY
1. They don't document their plans
Many small businesses rely on a couple of people running them. They have plans, but they are all in their heads. Documenting business plans and procedures is important to reduce risks and ensure business sustainability. Writing down your processes and strategies makes you think of what you’re doing (and what you’re not doing) so that you can make better decisions and more easily introduce someone new to the business.
Ecotourism Australia’s 2017 Secret Shopping Unveiled!
Ecotourism Australia’s (EA) most recent Secret Shopping survey reveals exclusive findings based on a sampling of one third (150) of our certified members. Our mystery shopper, from May to June, anonymously experienced members services and products through online assessments and points of contact, via e-mail and telephone queries.